Point of Sale systems help in achieving a higher level
of customer satisfaction. Using such systems, one can reduce the waiting time
for order, delivery, tracking and payment to a very huge extent. Besides, in
places like restaurants, the client does not have to move around to place
orders or make payments. All this collectively improves the customer satisfaction
level to a great extent.
Besides this, POS systems also help ensure a better
management across the shop floor. Through these systems, one can keep a vigil
on each employee, his or her performance as well as every transaction happening
without having to run around. Every little detail is updated on the chief
monitor and any delay or fault in the employees’ performance can be checked
from a single point. Thus, a better management is ensured with the minimum
involvement of manpower. Hence, the HR investment goes down with a better grip
on the business.
The return of investment on POS systems is also very
fast. The equipment are many in numbers, but once they are all installed and
connected to each other through a common intranet server system, a short
training can make all the employees updated about its usage. Besides daily
usage, the editing, addition and deletion of various functions and items can be
done pretty easily on the main monitor which is designated as the control
monitor. Only the employer or manager can have access to the monitor. The
overall investment on the equipment procurement as well as the training is one
time and nominal in most of the cases. The price of the Point of Sale products is continually on the decline owing to an
increasing demand for them. Since the longevity of this equipment is really
good enough and the software updating happens automatically over the internet
and absolutely free, the break-even point is reached fast and thus, the return
of investment is very low.
Among
the various Point of Sale products, some
of them are POS software, receipt printer and paper, touchscreen, POS terminal,
barcode scanner, cash drawer, credit card reader, payment terminal, etc. These instruments can be bought in as many
numbers as required depending on the number of employees as well as the clients
who may drop in. The basic problem is to connect all of them together and
harmonize them using the intranet server. In case of stores with larger spaces
like restaurants, jewelry shops, boutiques or retail stores, there can be a few
more ancillary equipments required to make the system smoother and faster.
These may include signature capture pad, POS cash register system, receipt
ribbon, POS monitor, MICR check reader, and others. The exact choice of these
products will depend on the exact type of business that one is in to. Depending
on the floor area, the number of employees, the client footfall on an average
as well as the frequency of changes required, the right products and POS
software may be procured. A short training can equip all the employees to use
the system most effectively.
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